Privacy policy.
This Privacy & Cookie Policy relates to the website www.shoppableinteriors.com, which is
owned and operated by Shoppable Interiors Limited (hereafter, 'Shoppable Interiors’).
Shoppable Interiors Limited (“We”) are committed to protecting and respecting your privacy
as we understand that your privacy is important to you. We respect and value the privacy of
everyone who visits this website www.shoppableinteriors.com (“Our website”) and will only
collect and use data in ways that are consistent with our obligations and your rights under
the law.
This policy, (together with our terms of use and any other documents referred to in it),
explains what personal data we hold about you and sets out the basis on which any
personal data we collect from you, or that you provide to us, will be processed by us. Please
read it carefully to understand our views and practices regarding your personal data and
how we will treat it. By visiting our website you are accepting and consenting to the
practices described in this policy.
1. Information about us
For the purpose of the General Data Protection Regulations 2018 (“GDPR”) the Data
Controller is Shoppable Interiors Ltd a company registered in England and Wales. Company
Number 16608071. Registered Office at White Box Studio, 2 Beaufort Place, Bath BA1 6RP.
We are registered with the Information Commissioner’s Office as a data controller under
number ZB946030.
Our Data Protection Officers are the Directors of Shoppable Interiors Limited who can be
contacted by email at studio@shoppabeinteriors.co.uk.
2. Information we may collect from you
We may collect and process the following data about you:
(i) Information you give us.
You may give us information about you by filling in forms, on our site or by
corresponding with us by phone, e-mail, post or in person.
This includes information you provide when you book a service, request a
consultation, fill in a design questionnaire or attend a consultation. The
information you give us may include your name, mailer address, project address,
e-mail address, phone number, project requirements and information,
photographs, links to personal Pinterest / Houzz boards.
(ii) Information we collect about you.
With regard to each of your visits to our website we may automatically collect the
following information:
● technical information, including the Internet protocol (IP) address used to
connect your computer to the Internet, your login information, browser
type and version, time zone setting, browser plug-in types and versions,
operating system and platform;
● information about your visit, including the full Uniform Resource Locators
(URL) clickstream to, through and from our site (including date and time);
products you viewed or searched for; page response times, download
errors, length of visits to certain pages, page interaction information (such
as scrolling, clicks, and mouse-overs), and methods used to browse away
from the page.
(iii) How we collect this information.
We may collect this information through our site, email and Jotform (used for our
design questionnaire). To see Jotforms Privacy Policy please follow this link
https://www.jotform.com/privacy/
We use Zoom for our discovery calls, design consultations and presentations. These calls
are recorded and by booking our services you are consenting for us to record the zoom
meetings. You have the right to access the recording / request for it to be deleted. The are
for our use for recalling information given by the you, the client, for the sole purpose of the
design service and creating personalised designs.
To see Zooms privacy policy please follow this link
https://www.zoom.com/en/trust/privacy/privacy-statement
(iv) Financial & credit card information.
We do not collect payment information or other financial information this is
undertaken by our third party payment processor Stripe. To see Stripes Privacy
Policy please follow this link https://stripe.com/gb/privacy
(v) Cookies
In common with many other website operators, we use standard technology
called ‘cookies’ on our website. Cookies are small pieces of information that are
stored by the browser on your computer’s hard drive and they are used to record
how you navigate websites on each visit. They help distinguish you from other
users of our website. This helps us to provide you with a good experience when
you browse our website and also allows us to improve our site.
Before cookies are placed on your device, you may see a prompt requesting your
consent. By accepting, you help us deliver the best possible experience. You can
choose to decline cookies, but some site features may not work properly. You'll
also have the option to allow only first-party cookies and block third-party ones.
We use Squarespace as our website host and Acuity Scheduling for booking our
services and purchasing gift cards.
Squarespace websites use two types of cookies: necessary cookies for core functionality like
shopping carts, and non-essential cookies for analytics and third-party services that require
visitor consent to be used. Acuity uses necessary cookies for time zone preferences,
appointment functionality, and to work with payment processors.
Visitors can opt-in or out of these non-essential cookies through a cookie banner.
These are the types of cookies used through Squarespace & Acuity platform users:
Necessary Cookies:
These cookies are essential for the website to work correctly and provide core
features. Examples include cookies for shopping carts, customer accounts, and basic
site navigation. These are also essential for Acuity to function. They handle core
features, such as displaying appointments correctly and processing payments
through Stripe, a connected service.
Non-Essential Cookies:
These cookies are not required for the site to function but collect information for
analytics and performance. These include:
(i) Functionality Cookies:
These cookies remember visitor preferences, like the appointment details entered
into Acuity Scheduling, to improve the user experience.
(ii) Analytics & Performance Cookies:
Squarespace and third-party tools may use these cookies to track visitor interactions,
providing data on traffic sources, unique visitors, and site performance for analytics
reports.
(iii) Targeting/Advertising Cookies:
These cookies, often from third-party services, collect browsing information to display
relevant ads to users.
Acuity is part of the Squarespace suite and is therefore subject to Squarespace's
Privacy Policy. To see Squarespace’s Privacy Policy please follow this link
https://www.squarespace.com/privacy
(vi) Affiliated Websites
Our site and where appropriate our emails to you/shopping lists in our packages
may contain links to and from the websites of recommended networks and
affiliates. If you follow a link to any of these websites, please note that these
websites have their own privacy policies and that we do not accept any
responsibility or liability for these policies. Please check these policies before you
submit any personal data to these websites.
3. How we use your data
We use information held about you in the following ways:
(i) Information you give to us.
We will use this information:
● to carry out our obligations arising from any contracts entered into
between you and us and to provide you with the information, products
and services that you request from us;
● to provide you with information about other products and services we
offer that are similar to those that you have already purchased or
enquired about;
● to provide you, or permit selected third parties to provide you with
information about products or services we feel may interest you. If you
are an existing client, we will only contact you (either via post, or by
e-mail or SMS, or telephone) with information about products and
services similar to those which were the subject of a previous sale or
negotiations of services to you. If you are a new client, we will only
contact you (either via post, or by e-mail or SMS, or telephone) as you
will have selected via our online form. If you do not want us to use your
data in this way, or to pass your details on to third parties for marketing
purposes, you are free to withdraw your consent at any time by emailing
studio@shoppableinteriors.com and providing your name and email
address;
● for marketing purposes, which may include contacting you by email with
information, news and offers on our products and/ or service;
● to notify you about changes to our services;
● to ensure that content from our site is presented in the most effective
manner for you and for your computer.
● In some circumstances, where permitted or required by law, we may
process your personal data without your knowledge or consent. This will
only be done within the bounds of the Data Protection Legislation and
your legal rights.
(ii) Information we collect about you.
We will use this information:
● to administer our site and for internal operations, including data analysis,
testing, research, statistical and survey purposes;
● to improve our site to ensure that content is presented in the most
effective manner for you and for your computer;
● as part of our efforts to keep our site safe and secure;
● to make suggestions and recommendations to you and other users of our
site about goods or services that may interest you or them.
(iii) Information we receive from other sources.
We may combine this information with information you give to us and information
we collect about you. We may use this information and the combined information
for the purposes set out above (depending on the types of information we
receive) and to measure or understand the effectiveness of advertising we serve
to you and others and to deliver relevant advertising to you.
4. Disclosure of your information
We may share your information with selected third parties including:
● Analytics and search engine providers that assist us in the improvement and
optimisation of our site.
● In the event that we sell or buy any business or assets, in which case we may
disclose your personal data to the prospective seller or buyer of such business or
assets.
● If Shoppable Interiors Limited or substantially all of its assets are acquired by a third
party, in which case personal data held by it about its clients will be one of the
transferred assets.
● If we are under a duty to disclose or share your personal data in order to comply with
any legal obligation, or in order to enforce or apply our terms of use or terms and
conditions of supply and other agreements; or to protect the rights, property, or
safety of Shoppable Interiors Ltd and our clients, or others. This includes exchanging
information with other companies and organisations for the purposes of fraud
protection and credit risk reduction.
5. Where we store and protect your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside
the EEA who work for us or for one of our suppliers.
Such staff may be engaged in, among other things, the fulfilment of your order and the
provision of support services.
In the event that we do transfer your personal data outside of the EEA, we will ensure there
is an adequate level of protection for your rights and freedoms in relation to that data.
All information you provide to us is stored on our secure servers.
Unfortunately, the transmission of information via the internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the security
of your data transmitted to our site; any transmission is at your own risk. Once we have
received your information, we will use strict procedures and security features to try to
prevent unauthorised access.
The security of your personal data is essential to us, and to protect your data, we take a
number of important measures, including the following:
● imitation of access to your personal data to those employees, agents, contractors,
and other third parties with a legitimate need to know and ensure that they are
subject to duties of confidentiality; and,
● have in place procedures for dealing with data breaches (the accidental or unlawful
destruction, loss, alteration, unauthorised disclosure of, or access to, your personal
data) including notifying you and/or the Information Commissioner’s Office where we
are legally required to do so.
6. How long will we keep your personal data for?
Your personal data will be retained electronically only for as long as necessary to fulfil the
purposes for which the information was collected or as required by law. Your data will
therefore be kept for up to seven years after the completion of our services to you.
7. Your Rights to control your personal data
Under GDPR, you are entitled to access your Personal Data (this is known as a “right to
access”). If you wish to make a request, please do so in writing addressed to our Data
Protection Officer. A right to access your Personal Data means that you are entitled to a
copy of the data we hold on you – such as your name, address, contact details, date of
birth, etc.- but it does not mean you are entitled to the documents that contain this data.
Under certain circumstances, in addition to your right to access, you have these rights:
(i) The right to be informed: which is fulfilled by our making this Policy available
and our transparent explanation as to how we use your Personal Data;
(ii) The right to rectification: you are entitled to have Personal Data rectified if it is
inaccurate or incomplete;
(iii) The right to erasure /‘right to be forgotten’: you have the right to request the
deletion or removal of your Personal Data where there is no compelling reason
for its continued processing.
This right only applies in these circumstances:
● where the Personal Data is no longer necessary as regards the purpose
for which it was originally collected;
● where consent is relied upon as the lawful basis for holding your data,
and you withdraw your consent;
● where you object to the processing, and there is no overriding legitimate
interest for continuing the processing;
● that the personal data was unlawfully processed;
● where you object to the processing for direct marketing purposes.
(iv) The right to object: you have the right to object to processing based on
legitimate interests, and direct marketing:
● an objection to stop processing personal data for direct marketing
purposes is absolute; there are no exemptions or grounds to refuse and
we must stop processing for such purposes;
● where you have an objection based on grounds relating to your particular
situation;
We must stop processing your Personal Data unless:
● we can demonstrate compelling legitimate grounds for the processing
which override your interests, rights and freedoms;
● or the processing is for the establishment, exercise or defence of
legal claims.
(v) The right to restrict processing: you have the right to request the restriction or
suppression of your Personal Data. When processing is restricted, we can store
the data but not use it. This right only applies in these circumstances:
● where you contest the accuracy of the Personal Data, we should restrict
the processing until we have verified the accuracy of that data;
● where you object to data processing which was necessary for the
performance of a public interest or purpose of legitimate interests, and we
are considering whether our legitimate grounds override your right;
● where the processing is unlawful and you request restriction;
● if we no longer need the data, but you require it to establish, exercise or
defend a legal claim.
8. Complaints and /or enquiries about the use of your Personal Data
Questions, comments and requests regarding this privacy policy, or removal from our
database are welcomed and should be addressed to studio@shoppableinteriors.com.
When contacting us about Data Protection matters please ensure that you provide relevant
information to allow us to identify you and state the right or rights that you wish to exercise.
We may need to contact you to request further information to verify your identity.
We will respond to you within one month of receipt of a valid request.
If you wish to make a complaint about our handling of your Personal Data please email us at
studio@shoppableinteriors.com and we will investigate further.
If you are not satisfied with our response or believe we are not processing your Personal
Data in accordance with the law, you can complain to the Information Commissioner’s
Office (ICO):
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
You can also contact the Information Commissioner’s Office by visiting their website
9. GDPR Compliance Overview
At Shoppable Interiors Limited, we take your privacy and data protection seriously. We are committed to ensuring that your personal
information is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This section outlines how we incorporate data protection principles into our business practices. For detailed information on how your
data is collected, stored, and used, please refer to our full Privacy & Cookie Policy.
( i)How We Handle Your Data Responsibly
We follow these core principles when managing personal data:
We collect and process personal information lawfully, fairly, and transparently.
Your data is collected only for specific and legitimate purposes that we clearly communicate.
We make reasonable efforts to ensure your data is accurate and kept up to date.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected.
We apply appropriate technical and organisational safeguards to protect your data from misuse, loss, or unauthorised access.
Any transfer of personal data outside the UK or EEA is conducted only where adequate protections or safeguards are in place.
(ii) Roles & Responsibilities
Depending on the context, Shoppable Interiors may act as either a:
Data Controller – when we decide how and why personal data is processed (e.g. when you book a consultation), or
Data Processor – when we process data on behalf of another party.
We take both roles seriously and apply strict controls accordingly.
(iii) What We’ve Put in Place
To support our compliance with data protection laws, we have implemented the following measures:
Appointed a data protection contact within our team to oversee privacy-related matters.
Conducted a review of all our data processing activities and identified a legal basis for each.
Published a clear and transparent Privacy & Cookie Policy, available on our website.
Ensured all employees are trained on data protection responsibilities and best practices.
Ensured that any third-party providers we use are contractually bound to meet data protection standards.
(iv) Ongoing Commitment to Privacy
We regularly review and update our privacy practices to remain aligned with current regulations and industry standards. Our aim is to build and maintain trust with every client by being transparent, secure, and respectful in how we handle your information.
If you have any questions about how we handle personal data, or would like to exercise your rights under GDPR (such as access, correction, deletion, or data portability), please contact us at: studio@shoppableinteriors.com
Dated: 19th Septmeber 2025